How do I know the transactions are secure?
It is absolutely safe to purchase chips through us because our approach to security goes far beyond simply protecting credit card numbers. We have full-time security officers who are completely focused on maintaining the highest levels of Transmission Security, Financial Security and Data Security in our systems. Learn More
Which payment methods may I use to purchase chips?
You can use the following methods to deposit funds into your Casino Account:
- Credit/Debit Cards
- Bank Transfer
Simply click on the 'Buy Chips' button in the lower right-hand corner of the casino floor or in any casino game and select your preferred payment method. Every transaction through any of these methods is safe, private, and secure. Using a credit card or e-wallet (like NETeller) is the fastest way to receive your chips and any promotional bonus chips to which you are entitled. If you purchase chips through Bank Transfer, we'll give you additional bonus chips to cover bank fees.
How do I withdraw money ('cash-out') from my Casino Account?
Simply click the 'Cash-Out' button in the lower right-hand corner of the casino floor or within any casino game. On the screen that appears, we'll show you how much of your Account Balance is available for cash-out. Enter the amount you wish to cash-out, your preferred payment method, provide your password (an additional security measure), then confirm or modify your email address and your mailing address. All deposits and withdrawals are processed at the end of each business day, and the net amount of your cash-out request will be rushed to you. Should our payout to you fail for some reason, the attempt and reason will be logged in your account page, and we will convert your cash-out back to chips.
In an effort to help you minimize cheque cashing fees for USD cheques, they will be available in Pounds Sterling and Euros. We will use a current and competitive exchange rate in the conversion at the time of cashout.
How will I receive the winnings that I have cashed-out?
We are no longer able to credit your credit card with winnings. However, we do have a variety of options available to you for cash out. If you have an existing e-wallet account (such as NETeller), you will be able to choose it as your preferred payout method. In cases where you do not have an e-wallet or debit account, we will rush your funds by express cheque to the mailing address provided. Should our payout to you fail for some reason, the attempt and reason will be logged in your account page, and we will convert your cash out back to chips.